SESSION 424: <br/>Quality, safety and outcomes
Track 5
| Tuesday, July 11, 2023 |
| 1:50 PM - 3:20 PM |
| C4.4 |
Overview
C4.4
Panels
Panels
Details
This session contains two 40 minute panels.
Panel: Key concepts for managing risk and quality in telehealth servicesThis paper investigates key concepts that may be used as a cornerstone for use of ISO-standards supporting the quality management of telehealth services. It was found that the quality triad comprising quality characteristics, quality objectives and quality procedures is universally applicable and can serve as a basis for concurrent use of the different ISO-standards when operating telehealth services. A unifying framework for quality management of telehealth services can be used to develop new standards and guidelines for telehealth services and navigate the existing, complex set of international standards within the IMIA Telehealth Guidance Program.
Panel: Current state and future directions of patients’ online record access
Speaker
Barbara Mackenzie
Health Industry Advisor
VMware
Session chair
Biography
Dr Alan Taylor
Associate Lecturer
Flinders University
Panel: Key concepts for managing risk and quality in telehealth services
1:50 PM - 2:30 PMBiography
Dr Alan Taylor’s research and writing focusses on the sustainability of telehealth services including standards, guidelines, training, socio-technical codes and the impact of the COVID-19 pandemic. He has led the development of international standards for telehealth numerous initiatives to improve access to health care using information and communications technologies.
Dr Carol Hullin
Data Governance Manager
Victorian Legal Aid
Panel: Current state and future directions of patients’ online record access
2:40 PM - 3:20 PMBiography
Dr Carol Hullin, Innovating with the Centre of Latinoamerican Digital Innovation, doing global research in health informatics, especially online programs, and legal implications. She has over 25 years of global leadership in Health, Education, and Justice in the southern hemisphere between Oceania and Latino America. She focuses daily on applied research in the global industry on legal & ethical implications within vulnerable communities, such as family violence, and criminal youth environment, by protecting sensitive data and mechanisms for cybersecurity. She is part of the academic team of the Colleague of Economy & Business at the University of Tasmania, Australia. She works full-time as Data Governance Manager at the legal systems of the state of Victoria.
A/Prof Maria Hägglund
Senior Lecturer
Uppsala University
Panel: Current state and future directions of patients’ online record access
2:40 PM - 3:20 PMBiography
Maria Hägglund is an associate professor in health informatics at Uppsala MedTech Science & Innovation Centre. As a member of the DOME research consortium she has explored the impact of patients’ access to their electronic health records (including notes) through the national Swedish patient portal.
Dr Charlotte Blease
Researcher
Uppsala University
Panel: Current state and future directions of patients’ online record access
2:40 PM - 3:20 PMBiography
Dr Charlotte Blease is a philosopher of medicine and healthcare ethicist at Beth Israel Deaconess Medical Center, Harvard Medical School who has led multiple surveys and ethical explorations of patient access to their clinical notes. Using mixed methods survey research, together with colleagues in the US, Europe, and the UK, dr Blease has investigated patient and clinician experiences of access, and her research into online record access encompasses more than 30 publications including in medical ethics, medical epistemology, and legal considerations, many in top-tier journals such as the BMJ, JAMA, Lancet Psychiatry, Lancet Oncology, and BMJ Quality & Safety.
Dr Monika Alise Johansen
Director Digital Health Services
Norwegian Centre for E-Health Research
Panel: Current state and future directions of patients’ online record access
2:40 PM - 3:20 PMBiography
Dr Monika A. Johansen, is Director Digital Health Services, and a Senior Researcher at the Norwegian Centre for e-health Research in Norway. She also holds a part-time post as Associate Professor at the Department of Clinical Medicine, The Arctic University of Norway (UIT). Dr Johansen has nearly twenty-eight years’ experience from the e-health field. Research activities includes: Patient’s access to their own EHR, electronic patient-provider communication, electronic medicine management, and effects and benefits of e-health services for citizens and health professionals.
Prof Robyn Whittaker
Director
University of Auckland
Panel: Current state and future directions of patients’ online record access
2:40 PM - 3:20 PMBiography
Professor Robyn Whittaker is a public health physician and Clinical Director of Innovation at Te Whatu Ora Waitemata, Auckland, New Zealand. She is a digital health researcher at the National Institute for Health Innovation, University of Auckland. She has been an appointed member of the WHO Digital Health Technical Advisory Group, Ethics and Governance in AI for healthcare expert group. She has been chair of the northern region's Health Systems Design Council for five years, helping to set the direction for IT investments and developments. She has had a particular interest in patient access to their hospital held health information, being involved in pilot studies and investigation of patient perspectives on the uses of their health information.