Session 205: Clinical Governance Meets Code: Smarter Decisions, Safer Care / AI-Powered Care Coordination

Track 6
Tuesday, August 19, 2025
11:00 AM - 12:30 PM
Goldfields Theatre

Details

11.45am - 12.15pm - AI-Powered Care Coordination: Optimising Patient Flow & Experience

Speaker: Andrew Williams

The Australian healthcare landscape faces escalating demand and workforce challenges, driving new service delivery models such as virtual care and Hospital in the Home. Integrating these innovations across varying service maturities is complex. This session demonstrates how Appian's AI-powered platform enhances connected care by transforming complex workflows. We'll showcase global successes from the NHS and US Health Services, alongside local examples like the National Injury Insurance Scheme Queensland (NIISQ); revealing how Appian's intelligent orchestration, powered by embedded AI and amplified by AWS services, streamlines complex patient journeys, boosts operational efficiency, and elevates patient and staff experiences. Leave with concrete ideas to deliver safer, more efficient care through digital process optimisation.


Speaker

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Rae Fialla
Manager | Head of Department
Telstra Health

Clinical Governance Meets Code: A New Era in Software Development

11:00 AM - 11:15 AM

Biography

Rae Fialla is Head of Clinical Governance & Operations / Deputy Chief Health Officer for Telstra Health. She has over 20 years of executive and nursing leadership in healthcare. She is passionate about achieving excellence in patient care and outcomes through effective system changes and strong clinical governance and cultural transformation.
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Dr Monica Trujillo
Chief Health Officer
Telstra Health

Clinical Governance Meets Code: A New Era in Software Development

11:00 AM - 11:15 AM

Biography

Dr Monica Trujillo is Telstra Health’s Chief Health Officer, a role which focusses on bringing digital capabilities together to support customers solving complex problems in health and aged care sectors across Australia and the wider international markets. Dr Trujillo has global expertise and, prior to joining Telstra Health, was Senior Director, Chief Medical Officer and Chief Clinical Information Officer at Cerner Australia and Asia Pacific. 
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Lyndon Goddard
Senior Legal Counsel and Head of Public Policy
Eucalyptus

Navigating the lack of digital health standards using a novel clinical governance framework

11:15 AM - 11:30 AM

Biography

Lyndon Goddard is the Senior Legal Counsel and Head of Public Policy at Eucalyptus, one of Australia's largest telehealth platforms. In his legal role he advises on a wide range of health regulatory issues, including health practitioner regulation, the advertising of therapeutic goods and health services, pharmacy ownership rules, pharmacy practice rules, and poisons and therapeutic goods legislation. In his policy role he prepares submissions to public consultation processes on regulatory reform proposals and meets regularly with external stakeholders relevant to the telehealth and broader health sector.
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Jolynn Payne
Account Manager | Business Development | Sales
Telstra Health

Leveraging Clinical Decision Support in Primary Care to Enhance Lung Cancer Detection

11:30 AM - 11:45 AM

Biography

Jolynn Payne is a Business Development Manager at Telstra Health, where she is passionate about driving better patient outcomes by making education more accessible and effective for GPs —particularly in rare diseases and patient groups who are difficult to access. With eight years of experience in the clinical education space, Jolynn brings a strong foundation in user experience and adoption, designing targeted programs that focus on providing the right information at the right time to support meaningful change. Before joining Telstra Health, Jolynn held key roles at MedicalDirector (now part of Telstra Health), partnering with clients to deliver high-value GP patient education initiatives. Her work consistently focused on improving engagement, delivery, and adoption of digital health solutions to enable more person-centred, connected care.
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Andrew Williams
Health Industry Lead
Appian

AI-Powered Care Coordination: Optimising Patient Flow & Experience

11:45 AM - 12:15 PM

Biography

As Appian's Health Industry Lead, Andrew Williams helps healthcare customers harness the power of AI and digital transformation to improve critical processes. He is an expert at helping teams collaborate to increase quality, lower costs, and boost satisfaction for both staff and patients. He previously held a similar role at Intel, focusing on investments in health data, genomics, and AI. Andrew is dedicated to empowering future generations through his active involvement in STEM pathways for digital health.

 

 

 

For conference enquiries, please contact the Events Team via [email protected].

 

 

 

 

 

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